Delivery & Returns

Delivery is free on every order, anywhere in the UK. You have 14 days from the day your order arrives to change your mind, for any reason. Here is all of it in plain terms.

Delivery

Cost. Delivery is complimentary on every order, to every UK address. There is no minimum spend and nothing is added at checkout.

Timing. Every order is composed by hand and dispatched within 2–3 working days. Orders placed after 2pm are counted from the next working day. Once dispatched, allow a further 1–2 working days for delivery.

Where we deliver. Mainland UK, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We do not currently ship outside the United Kingdom.

Tracking. You will receive a dispatch email with tracking as soon as your order leaves us.

If it does not arrive. Tell us. If a parcel is lost in transit that is our problem to solve, not yours — we will resend or refund, whichever you prefer.

Changing your mind — your 14-day right to cancel

You have the right to cancel this contract within 14 days without giving any reason. You do not have to justify the decision, and we will not ask you to. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period expires 14 days from the day on which you, or someone you have named, takes physical possession of the goods. Where an order arrives in more than one parcel, it runs from the day the last parcel arrives.

To cancel, tell us clearly before that period is out — an email through our contact page is enough. You can use the cancellation form at the foot of this page, but you do not have to.

Sending it back. Return the goods to us without undue delay and no later than 14 days after telling us you are cancelling. You pay the cost of return postage unless the order arrived damaged, faulty or not as described — in which case we cover it. We would ask that you use a tracked service, because until it reaches us the parcel is your responsibility.

Looking at what is inside is fine. That is what the 14 days are for, and you are entitled to handle and examine the contents as you would in a shop. If pieces have been used beyond simply examining them, we may reduce the refund to reflect the loss in value — but we will not refuse the return.

Your refund. We refund everything you paid, including the standard delivery charge, within 14 days of receiving the goods back or of you showing you have sent them, whichever comes first. Refunds go to the original payment method.

The one exception

Sealed cosmetics, skincare and other hygiene-sensitive items cannot be returned once the seal is broken. This exception exists in the Regulations for good reason and it is the only one we rely on. If a sealed item inside a set has been opened, you can still cancel the rest of the order.

If something is wrong with your order

This is separate from changing your mind, and your rights here are stronger and last longer.

If a coffret arrives damaged, incomplete, faulty or not as described, tell us and we will replace it or refund it in full — whichever suits you better — and we pay the return postage. Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a full refund, and rights to repair, replacement or a price reduction after that. Nothing on this page limits those rights.

Photographs help but are not required. We would rather hear about it than not.

A note on mystery coffrets

We take the view that a surprise you did not warm to is a perfectly good reason to send something back, and the 14-day right above applies exactly as it does to anything else we sell. What we ask in return is that you tell us what missed — it is the most useful thing anyone can give us, and it is how the composing gets better.

Model cancellation form

You do not have to use this form, but you may find it convenient. Complete and return it to us through the contact page.

“Unwrap the unexpected.”