Questions, answered plainly

Every Curated Collection draws from a range of categories across our shelves, chosen against each other for how well they sit together. We keep the territory broad on purpose, and nothing goes in as filler.

The specific items stay unrevealed until you open it, which is the whole point of a Petalby Curated Collection. The standard every piece is held to is published in full; the items are not.

Every order is composed and packed by hand, and we email you when yours leaves us; if Royal Mail has issued a tracking number by then, it is in that email. We post the next working day. Standard delivery is Royal Mail 2nd Class, which aims to arrive within two to three working days. That is an aim and not a guarantee, and we would rather say so plainly than promise a date we cannot hold to. Delivery is free on every order, at every basket value.

Yes. Give their address at checkout and add the handwritten gift card (£2.50) beneath the message box; we write your words out by hand on a proper card and tuck it in before the lid goes on.

We’ll always put things right. If your Curated Collection arrives damaged, incomplete, or isn’t what it should be, tell us and we’ll replace or refund it — whichever suits you better.

You can also change your mind. Let us know within 30 days of delivery and send the Curated Collection back, and we’ll refund what you paid — return postage is at your cost, unless the Curated Collection arrived damaged, faulty or not as described, in which case we cover it. Sealed cosmetics and skincare can’t be accepted back once opened, for hygiene reasons.

From small British makers and established UK suppliers. Much of what we compose with is carefully chosen surplus — stock that was over-produced, discontinued, or displaced when a range changed — bought from people who would rather see it used than warehoused. Never damaged, expired, returned or defective: surplus is where a piece came from, not a lower standard, and it answers the same four questions as everything else.

Buying that way, in small quantities, is what lets us take a piece because it is right rather than because there is a pallet of it. It is also why a Curated Collection is finite: when a piece is gone, it is gone.

Some pieces we make ourselves, by hand and in small numbers. The rest are made by small British makers, established skincare houses and workshops whose work we admire, and chosen by us. Where a piece is ours, its page will say so; the bought pieces come from UK wholesale or makers already selling on the GB market.

Lip balm, body butter, hand wash, soap and candles, by hand and in small numbers. Everything else we choose. Whatever the answer, a piece we made is held to the same four questions as a piece we bought.

Every product carries its own ingredient list, and a Curated Collection is composed from many makers’ pieces, so we cannot guarantee a Collection is free of any given ingredient. Tell us in the notes box at checkout, or ask us before you order; the Spa Edit sets state their exact contents if you need certainty.

No. The specific contents are never disclosed in advance and stay unrevealed until the Curated Collection is opened. The standard is published; the items are not.

No. The flower theme is in the naming; the contents are drawn from a range of categories across our shelves — not literal flowers or plants.

The Bud (£22) is the smallest, drawn from the same shelves as everything else. The Bloom (£42) is composed to sit together. The Bouquet (£74) is the fullest of the three, with one piece reserved for this size alone, and composed in limited numbers.

The Bud suits a first look at Petalby, or a small thank-you. The Bloom is the middle scale — enough to open properly. The Bouquet is for when you want the fullest unwrapping.

Yes. Tell us the occasion, the person and the scale you have in mind, and we will put something together and show you before anything is packed. There is no fixed template; the only minimum is the £20 every order starts at.

Delivery is free on every order. We deliver to addresses in the UK, the Isle of Man and the Channel Islands, and orders start at £20.

Yes, and at the same free rate. We deliver to addresses in the UK, the Isle of Man and the Channel Islands — Northern Ireland and the Scottish Highlands and Islands included.

Get in touch and we’ll put it right — a replacement or a refund, whichever makes sense. Contact us as soon as you notice the issue with a note on what’s wrong, and we’ll take it from there.

Card, Apple Pay, Google Pay, Klarna, Revolut Pay and Amazon Pay, through Stripe. Petalby never sees or stores your card details.

Yes. Payment is handled by Stripe, and your card details go to Stripe rather than to us. We never see them and we never store them.