Terms & Conditions

Petalby is a trading name of Laura Warmoth, a sole trader based in the United Kingdom. Our address for correspondence, notices and returns is 29 Hadrian Way, Caistor, Market Rasen, LN7 6GJ. You can reach us through our contact page, and we answer every message personally.

In these terms, “we”, “us” and “our” mean Petalby. “You” means the person placing the order.

These terms apply to every order placed through petalby.com — please read them before ordering — by placing an order you accept them. We may change them from time to time; the version that applies to your order is the one published when you placed it.

We sell to consumers. If you are buying in the course of a business, some of the protections described here will not apply to you and different terms may be agreed in writing.

Placing an order is an offer to buy, not a contract. We will acknowledge your order by email, but that acknowledgement is not acceptance. A contract comes into existence only when we dispatch the goods and send you a dispatch confirmation.

If we cannot accept your order — because an item is no longer available, because we have identified an error in the price or description, or because we are unable to meet a delivery deadline — we will tell you and refund any sum you have paid in full.

Mystery Curated Collections are composed by hand and their contents are not disclosed before purchase. We publish the standard every composition is checked against, and that standard is what we hold ourselves to.

No two Curated Collections are identical. Photographs of Curated Collection contents are illustrative of the standard, not a promise of the specific items you will receive. Photographs of Spa Edit sets, whose contents are stated, show what is included.

Packaging, vessels and finishes may vary as stock and seasons change. Where a substitution is made it will be of equal or greater value and to the same standard.

We do not publish a contents value for any Curated Collection, and we do not compare our prices to a recommended retail price or to any other seller’s price. What we publish is the standard a composition is checked against: every piece chosen against the others, never gathered to fill a box.

Much of what we compose with is surplus — discontinued lines, seasonal overruns and pieces made in numbers that outstripped demand — bought from small British makers and established UK suppliers. Where a Curated Collection is described as composed to a standard, that means each composition is checked as a whole before it is packed, against the standard published for its tier.

Prices are shown in pounds sterling and include VAT where applicable. Delivery is free on every UK order. The price you see at checkout is the price you pay.

Payments are processed by Stripe, and you may pay by card, Apple Pay, Google Pay, Klarna, Revolut Pay or Amazon Pay, as offered at checkout. We do not receive or store your full card details. Payment is taken when you place the order; if we then cannot accept it, you are refunded in full under clause 3.

Pricing errors. We take care to price correctly, but errors happen. If we discover an error in the price of goods you have ordered before we dispatch them, we will contact you to ask whether you wish to proceed at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full. Because a contract is not formed until dispatch, we are not obliged to supply goods at an incorrect price.

Delivery terms are set out in full on our Delivery & Returns page, which forms part of these terms.

Any delivery estimates given are estimates, not guarantees. Goods are your responsibility from the time they are delivered to the address you gave us. You own them once we have received payment in full.

If delivery is delayed by something outside our reasonable control, we will tell you as soon as we can and take steps to limit the delay. If the delay becomes substantial you may cancel and receive a full refund for anything undelivered.

You have a statutory right to cancel within 14 days of receiving your order, for any reason. We extend that to 30 days as our own promise, on the same terms. The full detail, including how to cancel, who pays return postage, how refunds are calculated and the single exception for opened sealed cosmetics, is on our Delivery & Returns page, which forms part of these terms.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have the right to reject them within 30 days for a full refund, and rights to repair, replacement or a price reduction after that period. Nothing in these terms affects those rights.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your legal rights in relation to the goods.

We are not liable for business losses. We supply goods for domestic and private use, and if you use them for any commercial or business purpose we will have no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

Products in our Curated Collections may contain fragrance, essential oils, nut-derived ingredients or other common allergens. Ingredient lists are provided on the products themselves. If you have an allergy or a specific sensitivity, tell us in the checkout notes and we will do our best to accommodate it — but because contents vary we cannot guarantee that any Curated Collection is free of a given ingredient. If in doubt, choose a Spa Edit set, whose contents are stated, or contact us before ordering.

Our products are not suitable for children under 3 unless stated. Candles and similar items carry their own safety instructions and should be used accordingly.

Where you buy as a gift for someone else, the contract is with you and the statutory cancellation right is yours to exercise, not the recipient's. We are glad to deal directly with a recipient about a damaged or faulty item, and will do so sensitively.

If something has gone wrong, tell us through the contact page and we will try to resolve it quickly. If we cannot resolve a complaint between us, alternative dispute resolution services are available; we will point you to a certified ADR provider if it comes to that.

We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if that happens. You may only transfer your rights or obligations with our written consent.

This contract is between you and us. No one else has any right to enforce it.

Each paragraph of these terms operates separately. If any court or authority decides that one is unlawful, the rest remain in force.

If we delay in enforcing these terms, or do not insist that you do something you are required to do, that does not mean we have waived our rights against you.

Business orders and deposits. Where we agree to reserve stock for a named composition, we may ask for a deposit. The amount, and whether it is refundable if you change your mind, are agreed with you in writing before any deposit is taken. If we cannot hold the stock we agreed to hold, the deposit is returned in full.

Everyone in the Petalby Circle (our mailing list) is entered into a free monthly prize draw. There is nothing to buy, and buying something does not improve your chance of winning.

The promoter is Petalby, at the address given in clause 1.

Who can enter. Anyone aged 18 or over who lives in the United Kingdom and is in the Circle at 23:59 on the last day of the calendar month. One entry per person per draw. Our own household is not eligible.

How to enter. Join the Circle from the homepage or the Circle page. Being subscribed is the entry; you do not need to do anything else, and you do not need to buy anything. If you would rather enter without subscribing, write to us through the contact page asking to be entered in that month's draw, and we will enter you on the same terms.

When. Each draw closes at 23:59 on the last day of the calendar month and is made within five working days of that date. If no one is eligible when a draw closes, no draw is made that month and we say so here.

The prize. One Petalby mystery Curated Collection — The Bloom, currently priced at £42 — delivered free to a UK address. One winner per month. There is no cash alternative, and the prize is not transferable. As with every Curated Collection, the contents are composed by hand and are not revealed until it is opened.

How the winner is chosen and told. At random, by an automated draw across all eligible entries. We contact the winner by email at the address they subscribed with, within five working days of the draw, and ask for a delivery address. If we have had no reply after fourteen days we may redraw.

After the draw. We keep a record of each draw (the date, the size of the list and the winning entry). We may publish the winner’s first name and county on this page within a month of the draw, as the advertising rules ask; a winner who would rather not be named can say so when we write to them, and we will not publish.

Leaving. Unsubscribing removes you from future draws and nothing else. You can unsubscribe from any email we send.

Your details. We use your email address to run the draw and to send the Circle notes you subscribed to, and for nothing else. See the privacy notice.

We may end or change the draw if something outside our control makes running it impossible or unfair; if we do, we will say so on this page and to the mailing list. This clause is governed by the law of England and Wales.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the English courts. If you live in Scotland you may bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Northern Irish or the English courts.